In any community, there are seniors who suffer from abuse, financial exploitation or neglect, and there are also seniors who put themselves at risk. Seniors who are being abused, as well as people who are worried about a senior family member, friend or neighbor, need a safe, confidential place to call for help.
Springwell’s Protective Services Program is designed to help eliminate or alleviate the abuse or neglect of a senior. Once an allegation is received, a Springwell Protective Services worker investigates the allegation and provides crisis intervention and short term case management if appropriate. Caseworkers work in conjunction with community agencies providing health, mental health, legal, and social services. Support offered may include, but is not limited to: counseling, safety planning, family intervention, homemaker/health aide services, transportation, housing, legal assistance, and advocacy.
Springwell is designated by the Commonwealth of Massachusetts to investigate reports of abuse, neglect, and exploitation of elders and has been in operation since 1977. Our skilled Protective Service Workers are experienced in working with families at risk. The goal of the Protective Services Program is to alleviate or reduce risk of harm to elders.