Abuse may be reported 24 hours-a-day, seven-days-a-week by calling the state-wide Elder Abuse toll-free HOTLINE: 1-800-922-2275 (Urgent and non-urgent calls accepted) or go to the secure state online form (Online form is for NON-URGENT REPORTS ONLY). The HOTLINE will contact a Springwell Protective Services caseworker if necessary.
If you are a Mandated Report you are required to completed a Mandated Reporter Form and send it to Springwell within 48 hours of making the verbal report.
Click here for a copy of the form.
The form should be mailed to:
Springwell, 307 Waverley Oaks Road Suite 205, Waltham MA 02452 (Attn: PS) or faxed to 617-926-9783.
Please note: The Mandated Reporter Form does not take the place of a verbal report. Springwell is not able to respond to a report until a verbal report is received. To make a report the reporter must call the state-wide Elder Abuse Hotline at 1-800-922-2275 (Urgent and non-urgent calls accepted) or go to the secure state online form (Online form is for NON-URGENT reports by mandated reporters only).