Getting Acquainted

Today we are getting acquainted with Cadianne Muir, Protective Services Supervisor.  Learn how a friend’s comment influenced her education and career path.

How long have you been working in human services/how did you get into the field?

I have been working in human services for six years. I started my career doing an internship with the Department of Children and Families (DCF) in 2017 and in 2018, I started working in elder services. After working with children, I was excited to learn about a different population and how to effectively help them when I began working with older adults.

What originally interested you in this work?

When I was thinking about career options, a friend said to me “I think you would be a great social worker.” I started taking courses in social work in college and loved everything about it. I graduated with a degree in social work.

What do you see as the most important elements of your role?

The most important part of my role is fully understanding the situation that the older adult is facing. I can’t provide guidance and support until I have that understanding of what is happening. To do this requires patience and active listening. I was a Protective Services Worker before I became a supervisor and was able to develop those skills in that role.

What is your favorite part of your job?

My favorite part of my job is interacting with the older adults that we assist. I try to meet them where they are and learn their story to know how they got to the situation that is challenging for them. I get satisfaction when I can help them improve their well-being and quality of life.

What are you most excited about regarding the merger, what is most challenging about the merger and how are you addressing the challenge?

My work really hasn’t been impacted by the merger because in Protective Services we already covered many of the communities in Bay Path’s geography prior to the merger.

What do you enjoy doing when you aren’t working?

I love to travel and especially enjoy international travel. One of my favorite trips was to Dubai. Wherever I visit, I love to tour museums and go on excursions throughout the area. In the winter, I love to ski and typically ski in Vermont.

For those at Springwell/BayPath who don’t know you, what would like them to know about you?

I am an open, friendly, outgoing person. Please stop by and say hello.

 

Today we are getting acquainted with Vanessa Nelson, Protective Services Supervisor.  Vanessa loves pursuing artistic hobbies when she isn’t working. Find out her current favorite art medium!

How long have you been working in human services/how did you get into the field?

I have been working in human services for twenty-four years. As a freshman in college, I volunteered at a local school helping with a reading club for young children and I have been working in all different types of human services ever since. After spending fifteen years living in Florida, I returned to Massachusetts last year and joined Springwell in Protective Services.

What originally interested you in this work?

I have always been a helper. When I was a child, my parents emphasized giving back to our community. Every year as a family we volunteered at a local food bank. We also had to use that food bank so I have a real appreciation for the help that human services provide.

What do you see as the most important elements of your role?

Listening is the most important part of my role. Whether it is listening to an older adult who is referred to us or listening to the Protective Services staff members that I supervise, the better job I do at listening, the more information I have to find the right resources to help solve the current crisis.

What is your favorite part of your job?

My favorite part of my job is the chaos! In Protective Services, you have to have the spirit that monotony is not good. Whether it is the next crisis that must be taken care of or the unexpected success of a quick resolve to a situation, you never know what to expect. I like to be spontaneous and never do the same thing twice so I thrive on the variety in this job that makes every day different.

What are you most excited about regarding the merger, what is most challenging about the merger and how are you addressing the challenge?

Protective Services is not really impacted in our day-to-day work by the merger because our service area has always included many towns in the BayPath geography.  I view the merger as providing us with more resources that help us do our work to care for older adults.

What is one thing you enjoy doing when you aren’t working?

I enjoy hiking with my dog, Penny. One of our favorite places to hike is Breakheart Reservation. I also like all kinds of arts and crafts. Currently, I have been spending time oil painting.

For those at Springwell/BayPath who don’t know you, what is one thing you would like them to know about you?

I am very open to learning. If I have something wrong, please correct me! Some people say I can look intimidating but I’m not…. don’t be afraid of me. I love working in Protective Services. The PS staff is an amazing group of people and I am happy to be part of it.

 

Today we are getting acquainted with Cristina Bryant, Care Connections Program Manager.  Learn how Cristina’s grandparents played a role in her career choice.

How long have you been working in human services/how did you get into the field?

I have been working in human services for about fourteen years. While still pursuing my graduate degree in social work, I started working with older adults. I worked at Hebrew Senior Life in a role similar to what my Springwell team does at housing sites. I also worked at The Community Builders in Boston before joining Springwell five years ago.

What originally interested you in this work?

I was fortunate to grow up spending time with all four of my grandparents. Those relationships provided me with a soft spot for older adults. When I decided that social work was my calling, I knew that I wanted to work with older adults.

What do you see as the most important elements of your role?

As the Care Connections Program Manager, I think the most important element of my role is to support the staff, making sure they have what they need to successfully help residents at the housing sites. The staff is my priority because they are in the forefront every day working with the residents.

What is your favorite part of your job?

My favorite part of my job is helping my team grow. I enjoy watching the progression of their professional development. It is great to see what activities they provide for the residents, how they develop relationships with them and all they do to bridge the gap between housing and health. Quality housing leads to improved health. I encourage open communications, feedback, and problem-solving sessions to support the team.

What are you most excited about regarding the merger, what is most challenging about the merger and how are you addressing the challenge?

With the merger, it is great to have a larger team and more housing sites in more communities to support. The best part is learning from each other. We get to see how the team in Marlborough has done things. It is always helpful to bring fresh eyes and learn new ways of thinking and doing things.

What is one thing you enjoy doing when you aren’t working?

I love spending time with my family and friends. My 14-month-old son keeps me on the move all the time. We enjoy walking and hiking with our dog, Ted. When time permits, I also like working on renovation projects in my house.

For those at Springwell/BayPath who don’t know you, what is one thing you would like them to know about you?

I am always happy to meet with anyone and help in any way that I can. My philosophy is that there are no stupid questions so never hesitate to ask me a question.

 

Today we are getting acquainted with Daisy (Deisiane) Torres, Care Coordinator- Supportive Housing. Learn about the varied roles Daisy had in Human Services before joining Springwell.

How long have you been working in human services/how did you get into the field?

I started working in human services when I was twenty. I saw an opportunity to get my CNA license through free training at a nursing home in the Berkshires where I was living at the time. I was working two jobs so I gave up my day job at McDonald’s to take the full-time training and I continued to work evenings at McDonald’s. My first job after getting my license was at Kimball Farms Nursing Care Center in a locked Alzheimer’s Unit. After that, I worked in the Emergency Department at Berkshire Medical Center. In 2017, I moved to Florida to get my BA in psychology. When I returned in 2020, I worked as a Case Manager for Elder Services of Cape Cod and joined Springwell in 2021 when I moved to Needham.

What originally interested you in this work?

Since I was a kid, I have wanted to help people. Cousins and friends have always come to me for advice and help with solving problems so that influenced my decision to study psychology. I decided to focus on helping older adults after my first experience working in a nursing home. Most people prefer to stay in a home environment so I do everything I can to keep them safe at home for as long as possible.

What do you see as the most important elements of your role?

I think the most important element is being available to talk with the residents at the housing sites. Many of them are alone- they don’t have family and may not have friends. I am here for them to talk with and to help them have the resources they need and want.

What is your favorite part of your job?

My favorite part of my job is finding a worker to help a resident. Due to staffing shortages, it is often difficult to find workers for personal care and homemaker services. When a resident needs this assistance and I can find someone they like, it is very satisfying.

What are you most excited about regarding the merger, what is most challenging about the merger and how are you addressing the challenge?

I haven’t faced any challenges with the merger. I think it is exciting that we have expanded our service area and I am enjoying getting to know the housing staff in MetroWest and sharing ideas with each other.

What is one thing you enjoy doing when you aren’t working?

I love spending time with my family. I have a three-year-old son and a nine-month-old daughter who welcome me with big smiles when I get home from work.

For those at Springwell/BayPath who don’t know you, what is one thing you would like them to know about you?

I am always here to help in any way that I can. I can help by doing extra visits at housing sites. I also try to make myself available to help new hires as they are learning the job.

Today we are getting acquainted with Douglas Flynn, Care Connections Assistant Program Manager. Learn about the very different career Doug had before getting into human services and why he was ready for a change.

How long have you been working in human services/how did you get into the field?

My career did not start in human services. I studied History and Afro-American Studies at Brown University and then I became a sportswriter, first with MetroWest Daily News, then the Boston Herald and finally with NESN. In that career, I hit a lot of high notes covering the Bruins and Patriots. I was on the ice when the Bruins won the Stanley Cup in 2011 in Vancouver and I attended a Super Bowl when the Patriots came up just short of a perfect season in 2008 in Phoenix. While this was exciting, about ten and a half years ago, I was ready for a change to something more meaningful. I started with an informational interview at BayPath and after further interviews, I joined to take on the strategic initiative of creating the Caregiving MetroWest website. I also updated and maintained the BayPath website and was responsible for the agency newsletter and social media. While this role did not have direct contact with older adults, I was contributing to their well-being and making a difference.

What originally interested you in this work?

While I was growing up, my father was the Executive Director of South Shore Elder Services so I was familiar with the services and programs supported by ASAPs. I appreciated the importance of these support systems for older adults. After I completed the website project, I took on more work to help caregivers. I was trained in and taught the Savvy Caregiver and Powerful Tools for Caregivers programs. I was later promoted to Community Programs Manager and managed 10 different programs at various points over the course of four-plus years before the merger with Springwell.

What do you see as the most important elements of your role?

In my current role as Care Connections Assistant Program Manager, I think the most important element is working with the staff. I have six direct reports and my goal is to be a good supervisor by being a sounding board and helping them get the best out of themselves. I also still have direct contact with the housing residents when I fill in as needed at housing sites. This interaction keeps me current with the more tangible aspects of the work and helps me in my supervisory role.

What is your favorite part of your job?

My favorite part of my job is collaborating with the staff. The new housing team is great and I like talking through challenges with them and helping to solve them.

What are you most excited about regarding the merger, what is most challenging about the merger and how are you addressing the challenge?

Since the merger, I have been in a completely new role so I have been working hard to learn all about home care. It is a good team and I like challenging myself to excel in this position. The work is very rewarding. Because I oversaw multiple programs previously, sometimes I miss that I was doing something different every day.

What is one thing you enjoy doing when you aren’t working?

When I gave up my career in writing, I wanted a new creative outlet so I started painting on a whim. I prefer painting with acrylics and have tried all different techniques and styles of painting. I find it relaxing and you can find many examples all over my office.

For those at Springwell/BayPath who don’t know you, what is one thing you would like them to know about you?

My door is always open. Please reach out anytime because I am happy to get to know as many people as I can. As people get to know me well, they may learn that I have a sarcastic sense of humor, but there is no bite behind the bark.

Today we are getting acquainted with Lisa Chouinard, Director of Administrative Services.  Learn how Lisa’s major and minor in college helped provide the groundwork for her career.

How long have you been working in human services/how did you get into the field?

I have been working in human services for twenty years. I started my career doing medical credentialing for an organization that placed traveling nurses. I joined Springwell nine years ago.

What originally interested you in this work?

In college, I majored in sociology and minored in business. I wanted a career that played a role in helping people. With my sociology and business background, administrative support for a human services organization felt like the perfect fit.

What do you see as the most important elements of your role?

I must be very organized to support internal staff so they can serve consumers. We do all we can to manage duties and tasks that will make their job of helping consumers easier and more efficient.

What is your favorite part of your job?

My favorite part of my job is getting to work with so many people. There is always something different that needs doing and because I work with all departments, I have knowledge of the whole agency.

What are you most excited about regarding the merger, what is most challenging about the merger and how are you addressing the challenge?

It has been exciting to see things from a different perspective as each office had different ways of doing things. It has been great to learn from each other as we find the best way to do things as one combined organization. It has been challenging to find time to get all the work done and it has required patience to go through the process of getting it all accomplished.

What do you enjoy doing when you aren’t working?

In the summer, I love to be outdoors running, hiking, and kayaking. In the winter, I enjoy more time inside with my cat, Peanut, and playing online video games with my brother and nephew who live in Texas. The games are a great way for us to stay connected while living geographically far apart.

For those at Springwell/BayPath who don’t know you, what would like them to know about you?

I am here to provide the support that will make your job easier. Come to me for whatever support you need.

Today we are getting acquainted with Michelle Crenshaw, Administrative Assistant.  Learn how Michelle’s volunteer work in high school helped her to decide on a career path.

How long have you been working in human services/how did you get into the field?

I have been in human services for eleven years. When I was in high school, I wanted to do some volunteer work and my guidance counselor suggested I get involved with the Council on Aging in my town. I volunteered there for a few years while in high school and college. Then, I became a part time Activities Assistant during college. I earned my degree in Business Administration and have been with Springwell for about five years. My desire to help older adults and the skills I have in business administration make my role perfect for me.

What originally interested you in this work?

Shortly after I started volunteering with the COA, I realized that I really like supporting older adults. I like to help people and have a positive impact in the community.

What do you see as the most important elements of your role?

My work includes supporting Trish Smith as well as the Finance, Information and Referral, Volunteer and Care Connections departments. The most important thing is that I do all I can to make their jobs easier by helping them with organizing things, meeting deadlines and other administrative tasks that save them time for the bigger pieces of their jobs.

What is your favorite part of your job?

My favorite part of my job is the variety in my work.  I have ongoing daily, weekly, and monthly tasks but there are always special projects and coverage for team members in administration that make my work interesting every day.

What are you most excited about regarding the merger, what is most challenging about the merger and how are you addressing the challenge?

The merger is exciting because it brings more opportunities for Springwell to provide more services and serve more people as a larger organization covering a bigger geographic territory. The challenge has been learning new technologies including a new phone system. The training has been good so that has helped make it easier to adapt to the new technology.

What do you enjoy doing when you aren’t working?

When I am not working, I like spending time with my family which includes my parents, my sister, and my aunt. We love to do things outside and like to go on day trips. One activity we enjoy is bowling. We are also very fond of animals so we often visit aquariums and zoos. We are drawn to the beach so we go to Cape Cod whenever we can.

For those at Springwell/BayPath who don’t know you, what would like them to know about you?

I am a quiet person who is a little bit shy but please feel free to reach out to me because I am always willing to help.

Today we are getting acquainted with AJ Avakian, who recently joined Springwell as the Director of IT. AJ is based in the Waltham office but will spend some time each week in the Marlborough office. We are delighted to welcome AJ to Springwell.

How long have you been working in human services/how did you get into the field?

For the past 22 years, I have been working in IT for a retirement community and served as Director of IT there for the last 17 years. A friend who worked there referred me for that job when there was an opening. Providing services and resources for older adults is at the core of the mission for both that organization and Springwell so I saw it as a good fit when I learned about the job opportunity at Springwell.

What originally interested you in this work?

From a young age, I always had an interest in computers, especially in how they work and how to fix them so IT felt like a natural fit for me.

What do you see as the most important elements of your role?

The most important elements of my role are to make sure all technology in the organization runs smoothly and that all staff members know how to use it effectively. To get the most value from great software, it is important that everyone knows how to use its full capabilities.

What is your favorite part of your job?

I really enjoy fixing things and helping people solve any challenges they are having with technology. Technology has its glitches and when something doesn’t work right, getting it corrected quickly helps people get on with their jobs.

What are you most excited about regarding the merger, what is most challenging about the merger and how are you addressing the challenge?

The merger took place before I joined Springwell so the combined entity is what I know. My goal is to help continue the work of the IT staff to make sure the technology is similar in both locations. The IT team is small and they have been working very hard. I hope to provide them the support to keep things efficient and the work manageable.  We are working to get everyone on the same network and to get VDI set up for everyone in the Marlborough office.

What is one thing you enjoy doing when you aren’t working?

I enjoy traveling with my wife and three daughters. Last summer we took a wonderful cruise to Bermuda. We love to spend time on Cape Cod. When I can see the water, I know I am on vacation. I also like to play golf even though my golf game needs some work.

For those at Springwell/BayPath who don’t know you, what is one thing you would like them to know about you?

I am eager to get to know everyone at Springwell. I think I am very approachable and have a good sense of humor. My door is always open and I am here to help- ask me anything about technology issues you are facing.

Today we are getting acquainted with Tina Conlon, IT Applications Manager based in the Waltham office. Learn what sparked Tina’s interest in IT and set her on this career path.

How long have you been working in human services/how did you get into the field?

I have been working in human services for much of my career. I started in Information Technology in the human services first with Massachusetts General Hospital, then I worked in the corporate world but then moved back to human services working in IT for a school system. I have been with Springwell for about fifteen years. I have always been on the computer side of writing and fixing applications.

What originally interested you in this work?

As a teenager, I always wanted to be a teacher and enrolled at Lesley University seeking a degree in education. During the January term, I took a computer course and loved it so much that I stopped my studies at Lesley, worked for a year in the computer field to make sure and then attended Northeastern University to earn a computer degree. I remember my parents were not happy when I made this change because they were sure I would be a teacher. They see my passion for this field and are happy now!

What do you see as the most important elements of your role?

I see the goal of my role as making sure staff can access what they need from wherever they are to provide services and resources for older adults. The Help Desk is very important to make sure any IT problems are solved quickly.

What is your favorite part of your job?

I have two favorite parts- one is creating new stuff through writing and coding. I really enjoy working on the website and I like writing code that makes the HAR reporting work as part of SAMS. I also love helping people when they are challenged by something that is not working on their computer. They are so grateful when that fix allows them to get back to work and for me, that gratitude is always a quick morale boost.

What are you most excited about regarding the merger, what is most challenging about the merger and how are you addressing the challenge?

With all the necessary IT work for a merger, I have been on the “frontlines” since the beginning. This is right up my alley. I love getting in on the ground floor and creating organization around huge projects. One big project has been setting up Microsoft Teams. The Marlborough office had been using it and it made sense for Waltham to also use it. We started brand new from scratch, and it has been thrilling to work on. This type of challenge makes my brain feel alive. I am looking forward to the next new project starting soon with Information and Referral. The biggest challenge of the merger arose when two key IT people from Marlborough left the organization earlier this year. Andrew and I have been working extra hard to manage everything for the Marlborough office in addition to Waltham.

What is one thing you enjoy doing when you aren’t working?

I love to travel. My husband and I have enjoyed visiting many places all over the world. The pandemic has curtailed our travel for a while, but we hope to resume soon and the next destination we plan to explore is Greece. One of our most memorable trips was traveling to Russia to adopt our son. I also love the beach. I grew up spending about half the year living at the beach and I really missed it when I didn’t live by the water. That is why my husband and I chose to move to Revere Beach after our son graduated from high school.

For those at Springwell/BayPath who don’t know you, what is one thing you would like them to know about you?

I want everyone to know that I am here to help. Staff members often apologize saying things like “I know you’re busy but,” when asking for help with their computer. There is no need to apologize.

Today we are getting acquainted with Andrew Mooradian, Manager of Information Technology based in the Waltham office. Learn what type of places Andrew likes to visit when he is not working.

How long have you been working in human services/how did you get into the field?

I have been working in human services for twenty-eight years. Prior to that I worked in banking and as a Systems Administrator for an architectural firm. I saw a job posting for a position in IT at West Suburban Elder Services. It sounded like something I would like so I applied, got the position and have worked here ever since. For those who don’t know, Springwell was previously called West Suburban Elder Services.

What originally interested you in this work?

During high school, I discovered that I really liked doing work in Information Technology so I studied Computer Science in college and started working in the field.

What do you see as the most important elements of your role?

Making sure every staff member knows how to access and use all the technology available to them for their work is very important. I like helping people when they are learning the technology so they can use it effectively. Being able to evaluate and purchase the appropriate resources to keep Springwell running well as technology evolves is another important aspect of my role.

What is your favorite part of your job?

My favorite part of my job is working with people. I much prefer that to sitting in front of a computer at my desk all day.

What are you most excited about regarding the merger, what is most challenging about the merger and how are you addressing the challenge?

For me the merger is exciting because it means meeting new people and learning new ideas. The most challenging part has been evaluating the differences in how each agency works in terms of IT and everything. Kara, Tina, and I have been working together on each aspect in an orderly fashion to figure out the best ways for the combined entity to work.

What is one thing you enjoy doing when you aren’t working?

I enjoy visiting historical sites, especially old mansions from the mid-late 1800s and learning about what life was like during the time that they were built and flourished. One that stands out in my mind is an amazing mansion in Rhode Island. I liked seeing the interior and the nice gardens. When I am at home, I also enjoy baking cookies and bread.

For those at Springwell/BayPath who don’t know you, what is one thing you would like them to know about you?

I like helping people. If I can help technology work better for you, I am happy to do so.

 

Today we are getting acquainted with Sue Roberts, Fiscal Manager based in the Marlborough office. Learn about Sue’s adventure traveling around the world.

How long have you been working in human services/how did you get into the field?

I have had a thirty-year career in accounting so far and have worked in many industries including real estate, technology, health care, and staffing agencies. I worked for many startup companies that ended up being bought out or merged with another entity. Three years ago, when I was looking for a new job, I wanted to work for an organization that had been around for a long time and that directly helped people. When I learned about Bay Path’s work supporting older adults, I was eager to join and am happy that I did.

What originally interested you in this work?

Growing up I loved math, numbers, and puzzles so accounting seemed like a natural fit. I think of accounting as a puzzle that is solved when all the numbers come out just right.

What do you see as the most important elements of your role?

Making sure I get accurate financial statements out on a timely basis is the most important part of my job. These reports provide key information that help us make the best decisions for the organization and the consumers.

What is your favorite part of your job?

After working here for three years, I like knowing what needs to be done each day and getting it done. I like the tasks and the routine of making sure everything is completed accurately and on time. I also enjoy the people—I like to keep things light and enjoy connecting with everyone.

What are you most excited about regarding the merger, what is most challenging about the merger and how are you addressing the challenge?

When I first heard about the merger, I felt a bit sad but now that we have merged, I am very excited about being a part of the larger entity. We were a small team before and it is nice to be part of a larger team. We never had a full-time CFO, only a part-time consultant. It is wonderful having Kara full time to make sure everything runs smoothly. In the transition it has been challenging to learn a new accounting system and new procedures but it is nice learning new things, so I like the challenge.

What is one thing you enjoy doing when you aren’t working?

I have loved traveling since I spent a semester at sea during college literally traveling around the world. We started in British Columbia and three months later returned to Florida with stops along the route including Japan, India, and Malaysia just to name a few. After this trip, I drove across the United States with a friend and had another great adventure.  I have also enjoyed taking my children to places such as Canada, England and Wales. When I am at home, I like reading, baking, and doing crafty things. I have a Cricut machine and have fun designing images to etch on glass and print on t-shirts.

 

Today we are getting acquainted with Steve Wagner, Payroll Accountant based in the Waltham office, pictured here with his first grandchild, Haley and best furry friend, Murphy. Learn what industry Steve spent 35 years of his career in before joining Springwell.

How long have you been working in human services/how did you get into the field?

I have been working in human services for six years so far. I spent thirty-five years working in finance in the hotel industry and when I was looking for a new job, Springwell caught my eye. Just before I joined Springwell, I helped my parents with downsizing and that process heightened my awareness of the needs and concerns of older adults. When I learned about Springwell, I was impressed with the organization’s mission and thought it would be a good fit for me.

What originally interested you in this work?

I studied finance in school and have always liked working with numbers. At this stage of my career, I welcomed the opportunity to work in human services helping older adults.

What do you see as the most important elements of your role?

Processing payroll is the most important part of my job. Each employee needs to be paid the right amount on time every pay period. Accuracy and timeliness are essential. Providing prompt responses to staff members’ questions about vacation, deductions, or other topics is also important.

What is your favorite part of your job?

The people and the numbers are my favorite parts of the job. Springwell is good at attracting and hiring wonderful people who truly care about others and I enjoy working with them. Payroll is one big math problem with only one right answer and I get satisfaction solving that problem each pay period.

What are you most excited about regarding the merger, what is most challenging about the merger and how are you addressing the challenge?

The expansion to go from serving eight towns to twenty-two communities is exciting. With nearly double the staff, getting everyone integrated into one payroll system has been challenging but I like the challenge. Employees in the Marlborough office were accustomed to a different payroll system so I have worked to answer their questions and get them comfortable on Checkwriters. Accuracy and timeliness remain an important theme.

What is one thing you enjoy doing when you aren’t working?

Before the pandemic, my wife and I enjoyed traveling but that has been curtailed in the past couple of years. I love spending time with my two grandchildren who live locally. My priorities are to stay active and enjoy nature—I do that by walking, biking, kayaking, and playing tennis.

For those at Springwell/BayPath who don’t know you, what is one thing you would like them to know about you?

It is always my priority to provide timely responses to employee questions. If there is a delay it is usually due to my work schedule. I work shortened hours but it is my priority to get back to you as soon as possible.

Today we are getting acquainted with Jean Merkl, Accounting Manager based in the Waltham office. Learn what led Jean to a role in Finance after being a Care Advisor early in her career.

How long have you been working in human services/how did you get into the field?

After graduating from college with a degree in Sociology, one of my first jobs was as a Care Advisor with Worcester Elder Home Care. Later, I had another social service job in a homeless shelter. At one point, the person who took care of the bills there was out for a while and they asked me to do it. I quickly discovered that I liked this role and my work was having a positive impact on the organization. I pursued my interest, completed a course in medical billing to learn more, and then took some accounting classes at Bentley College. My career has been based in Finance ever since. I moved to Boston and had a contract for 6 years in budgeting with the Department of Transportation. I then met my husband, an accountant, and he suggested I start my own bookkeeping business. I did that for five years and then saw an ad for a role in Finance at Springwell. I understood what Springwell does from my work at Worcester Elder Home Care and liked the mission of serving seniors so I accepted the job offer and have been here 16 years so far.

What originally interested you in this work?

The opportunity to do billing when I worked at the homeless shelter sparked my interest in accounting and finance. I could see how important it was to keep the money coming in on a timely basis for the organization to function well.

What do you see as the most important elements of your role?

The most important element of my role is to help keep the Finance Department running smoothly. We must make sure the money keeps coming in or Springwell can’t do its work to take care of older adults. Another important part of my job is interacting with the auditors. Attention to detail keeps us in compliance with various requirements and helps the auditors complete their review of our organization.

What is your favorite part of your job?

My favorite part is working on a team. The Finance and IT team is a strong group and together we accomplish a lot.  

What are you most excited about regarding the merger, what is most challenging about the merger and how are you addressing the challenge?

It is exciting to have more people on the Finance team. I enjoy getting to know the people from the Marlborough office and working with them. Having more team members gives us more flexibility to help each other with work when needed. The biggest challenge right now is the distance between the two offices but we are figuring that out.

What is one thing you enjoy doing when you aren’t working?

I like to walk and hike. During the pandemic, walking and hiking have been a great way to spend time. My husband and I have been trying to visit all the Massachusetts Audubon Society wildlife sanctuaries. There are more than 60 and hundreds of miles of trails.

For those at Springwell/BayPath who don’t know you, what is one thing you would like them to know about you?

I prefer phone calls instead of email. Calls help me get to know people better. Please call anytime.

Today we are getting acquainted with Amy Chaisson, who, in addition to being a great Nurse Manager, has a very cute dog!

How long have you been working in human services/how did you get into the field?

I have been a nurse for almost 25 years.  I had been working in an acute-care hospital and was looking for a change.

What originally interested you in this work?

I wanted to have an opportunity to establish more of a relationship with the patients and their families; more than I had the chance to in a hospital setting.

What do you see as the most important elements of your role?

To have a positive attitude, be an active listener, and promote a Team mentality.

What is your favorite part of your job?

The collaboration that takes place with the many departments in the organization-one minute I could be discussing a clinical situation with a home care RN. The next minute I can be reviewingstaffing needs with HR.

What are you most excited about regarding the merger, what is most challenging about the merger and how are you addressing the challenge?

I’m most excited about learning another perspective and how a situation can be reviewed differently in ways not explored by the Marlborough office.  The most challenging thing has been the difference with the IT systems and using different platforms. I know the IT Departments are actively and tirelessly working on merging the systems. Soon, we will be one system and it will make things easier.

What is one thing you enjoy doing when you aren’t working?

Playing tennis.

For those at Springwell/BayPath who don’t know you, what is one thing you would like them to know about you?

I am a lucky person who has a great network of people that support me in whatever I do.

Today we are getting acquainted with Robin Logan, Home Care Nurse, based in the Marlborough office. Robin knew from a young age that being a spokesperson was important. She was often the spokesperson for her friends when they were getting into trouble for something they had done while growing up.

How long have you been working in human services/how did you get into the field?

I have worked in human services since I graduated from nursing school in 1993. My career has included roles in sub-acute care, long term care, hospice, and the ASAP network. As I planned for my future, I knew that there would always be a need for nurses. There is always a need for healthcare- it is part of living life.

What originally interested you in this work?

I knew that I wanted to advocate for people who misunderstand the way things work and for people who can’t speak for themselves. I noticed growing up that people often get quiet when they are questioned about things. Someone must speak up and I was often the one to do it – even for friends when we would get into trouble as kids. I wanted to soften the whole situation.  A spokesperson is a good advocate and I felt I could use these skills as a nurse. As an advocate, I like to educate people on how to help themselves.

What do you see as the most important elements of your role?

Digging as deep as I can to find out the actual needs of an individual. When I meet with an older adult and their family, the older adult sometimes doesn’t like to be open about the need for assistance. Family members may not be there enough to fully see the confusion or challenges with physical functioning that their loved one is experiencing. I speak up to ask the questions and have the conversations that let me know the reality of the situation. For example, I might ask how someone does a particular task to get a sense of what they can do. Once I understand the challenges they are facing, I can do more to help.

What is your favorite part of your job?

I enjoy my co-workers very much. We have a great team, and it is helpful to bounce ideas off each and seek advice from each other.

What are you most excited about regarding the merger, what is most challenging about the merger and how are you addressing the challenge?

I like meeting new people, so I am excited about getting to know my counterparts in the Waltham office. I look forward to getting their perspective on our work. The challenge is that we will all likely have to change the way we do some things and I hope we address it by talking about it and coming up with what works best for everyone.

What is one thing you enjoy doing when you aren’t working?

I am all about family and I like spending time with my grandchildren. I also enjoy taking care of my plants, sewing, reading, and riding my bike for pleasure.

Today we are getting acquainted with Colleen Clinton, RN in Community Transitions based in the Waltham office. Learn why Colleen who describes herself as a “people person” enjoys visiting residents in nursing homes.

How long have you been working in human services/how did you get into the field?

I have been working in human services for over 30 years. I am a “people person” which for me means that I enjoy being social and interacting with people. As a nurse, I am always interacting with people, and I like contributing to improving their quality of life. I worked for two other Area Agencies on Aging prior to joining Springwell in 2015. Previously I also worked in patient care at Spaulding Hospital and with Life Plans doing long term care insurance planning. Working for the Area Agencies on Aging has been my favorite role. There is more time for the conversation that gets to the heart of what people need and want. Patient care in a hospital setting has a different kind of busyness because you are on tight schedules for dispensing medicines and other tasks that often doesn’t leave time for conversation.

What originally interested you in this work?

I enjoy each conversation with a person and appreciate learning about their life story. I felt as a nurse that careful listening would then give me the opportunity to best help them with their health challenges and improve their happiness.

What do you see as the most important elements of your role?

Educating people about what care options are available to them through the state is very important. Often, they are not aware of programs such as the Community Living Waiver and group homes. Group homes can be great alternatives to nursing homes for younger people especially because they can have more individualized care plans and get out in the community more. By making people aware of their options, I am giving them the information and tools to decide what is best for them.

What is your favorite part of your job?

My favorite part is talking with residents in nursing homes. They are so excited to talk with someone. Often, in nursing homes one nurse might be caring for many residents so there isn’t time for much conversation. Residents appreciate having someone listen and it gives them hope that someone is working on a plan for them to return to the community.

What are you most excited about regarding the merger, what is most challenging about the merger and how are you addressing the challenge?

I am happy about the merger. We have a wonderful nurse manager. Amy has a happy personality and is always very flexible and helpful. I have already gotten acquainted with the other nurses, and they are all very nice. It is great having a bigger group working together. The challenge for me is adjusting to Microsoft Teams. I found the Intranet IN/OUT board simple to find out who was available and right now MS Teams feels “busy”

What is one thing you enjoy doing when you aren’t working?

I love to play pickleball. It is a great game on a small court and because you play doubles it is very interactive and social. It leads to lots of conversation and is a good way to meet nice people.

For those at Springwell/BayPath who don’t know you, what is one thing you would like them to know about you?

I have a sense of humor. I am always joking and enjoy being silly. This is helpful in my work.

Getting Acquainted with Jennifer Darby

Today we are getting acquainted with Jennifer Darby, Director of Community Services, based in the Waltham office. Learn about why Jennifer says she is “intentionally goofy.”

How long have you been working in human services/how did you get into the field?

I have been working in human services since 1991. I think I have a face that people feel like they can talk to, and I have always liked helping people even in high school. Human services just seemed like a natural fit.

What originally interested you in this work?

As I mentioned, I have always liked helping people and started out working with involuntary inpatients in a psychiatric hospital. I thought that I would stay in psychiatric work but when that hospital closed, someone suggested I try working with the VNA (Visiting Nurse Association).  There I worked with older adults and never looked back. I worked in long term care, short term rehab and then joined Springwell.

What do you see as the most important elements of your role?

My role is to support the staff. I have done direct care work and I know that the work is hard. I strive to give them the level of support to manage the challenges of the job and help them develop. I always tell each person that if something concerns them, then it concerns the collective us. I want to be present and listen to fully understand what the problem is. From there, we can figure out what they need and how I can help.

What is your favorite part of your job?

I love the staff so much! I enjoy interacting with everyone and watching them develop. I am so proud of the departments and all they do to help older adults.

What are you most excited about regarding the merger, what is most challenging about the merger and how are you addressing the challenge?

When I first heard about the merger, I was immediately excited. I knew Joe Quirk from a previous role and appreciated his philosophy. I knew he and Trish would work well together and be thoughtful in all they did to create a strong larger organization. Springwell and BayPath have the same outlook and the same goals.  The challenge we are addressing is patiently reviewing how the Waltham office does things and how the Marlborough office does things to come up with one set of best practices for how we will all do things now.

What is one thing you enjoy doing when you aren’t working?

I am a big fan of HGTV. I love the home renovations shows and think maybe I could be an interior decorator in another life. I decorate my own home seasonally or typically even monthly. I have also done some seasonal decorating for friends.

For those at Springwell/BayPath who don’t know you, what is one thing you would like them to know about you?

I am intentionally goofy to lighten the mood because the work is hard and stressful. The staff takes so much to heart and puts a lot of pressure on themselves. I think it is important to encourage a laugh or smile and let them know that whatever the challenge is, that it is going to be okay. I tell them we can fix it. I support and advocate for them to help them take some of the pressure off themselves. I have been here over ten years and have smiled every day I have worked for this agency. We work hard, uphold our mission and I try to make sure we have a good time while doing it. I hope that I can be inspirational to others.

Today we are getting acquainted with Jocelyn Trudeau, Home Care Program Manager, based in the Marlborough office. Jocelyn has been working in human services since she was fifteen years old!

How long have you been working in human services/how did you get into the field?

Working in human services has been part of who I am since I  was fifteen. I attended a vocational high school and was a licensed CNA (Certified Nursing Assistant). I passed the test and was fully certified, so they allowed me to get a work permit. At that time, you didn’t have to be eighteen. My first job was in a hospice home taking care of patients with HIV/AIDS. I then moved to the Department of Mental Health working in locked units/residential settings and later worked with the Department of Developmental Services before joining the ASAP network that included BayPath.

What originally interested you in this work?

My mom was ill when I was young and that was my first introduction to the world of caregiving. Later I learned about the elder population when I helped care for my grandfather. At that time, a common perception was that if you were ill, you went to a nursing home, and I saw the value of staying at home even when a high level of support is needed.

What do you see as the most important elements of your role?

I focus on staff and consumers in my role. I support staff by continually educating them and giving them the confidence to deal with the ever-changing challenges they face daily in assisting older adults. Every decision we make in our department trickles down to the older adults we care for so we must make each decision in a way that it is beneficial for them.

What is your favorite part of your job?

I love the interaction with the people I work with who are in all different roles. For example, I get to meet with nurses as part of care planning and I enjoy learning new things from the medical perspective. I also enjoy being part of the community by getting out on consumer visits and visiting the senior centers. I am glad their programs are slowly reopening as the pandemic gets more manageable.

What are you most excited about regarding the merger, what is most challenging about the merger and how are you addressing the challenge?

I am excited about the increase in resources and workforce. It provides the opportunity to better develop our department. The Waltham office has some different services than the Marlborough office and we can learn from them so that we can model similar offerings in the Marlborough office. Learning the different ways each office does something can feel challenging. We are addressing this by holding integration meetings where we discuss the how and why of how each office does something to come up with the best methods for all.

What is one thing you enjoy doing when you aren’t working?

I have a 14-month-old son and enjoy doing anything with him. My husband and I love spending time showing him the world and appreciating it through his eyes.

For those at Springwell/BayPath who don’t know you, what is one thing you would like them to know about you?

I always want to connect with everyone. If I can help in some way, please call me. If I can’t talk at that moment, I will get back to you as soon as I can.

For those at Springwell/BayPath who don’t know you, what is one thing you would like them to know about you?

I always want to connect with everyone. If I can help in some way, please call me. If I can’t talk at that moment, I will get back to you as soon as I can.

Today we are getting acquainted with Liz Stern, Case Management Program Manager, based in the Waltham office. Find out how volunteering and community involvement led Liz to a career in human services.

How long have you been working in human services/how did you get into the field?

During college, I had a summer job at a camp for kids with developmental disabilities. After college, my first job was at a group home in Brookline for ten adults who received support from the Department of Developmental Services. I liked that job a lot but after a while I wanted to have a role beyond direct care. I went back to graduate school for my MSW and then worked as a clinician with the Department of Youth Services. That position was hard because the youth had so many challenges that it often felt impossible to have positive outcomes. After 8 years, I made a change to work with older adults and found I valued helping those who had made many contributions to their communities throughout their lives and now needed a little assistance themselves.

What originally interested you in this work?

Throughout high school I was involved in the community and did a lot of volunteer work. I also had some part-time jobs during high school and my favorite part was customer service. I couldn’t see myself working for an organization whose main motivation was making a profit, so I began thinking about roles with non-profits where a job focused on community service.

What do you see as the most important elements of your role?

Our work can be busy and challenging. Everyone in the department works very hard and I think it is important that I be with everyone, acknowledge and appreciate them, and foster a positive tone when things are tough so that we continue moving forward together helping each other.

What is your favorite part of your job?

As a Case Management Program Manager, I love that I interact with everyone in the department. We support each other and learn from each other.

What are you most excited about regarding the merger, what is most challenging about the merger and how are you addressing the challenge?

It gives us an opportunity to look at how we are doing things and compare with the staff in the Marlborough office about how they do things. I think we will all benefit by comparing processes and bringing together the best from both worlds. There are many processes to evaluate which takes time. I address the challenge by breaking each topic down into small pieces and move forward with each piece one by one so that it is not overwhelming.

What is one thing you enjoy doing when you aren’t working?

I love being outside walking or hiking and I recently started weightlifting which is fun.

For those at Springwell/BayPath who don’t know you, what is one thing you would like them to know about you?

When I meet new people, I enjoy sharing that I have a twin sister, Melissa. We are very close with each other, and with our younger sister and older brother. We don’t live in the same state but try to get together at least a couple of times a year. This past spring, we got together in Florida to celebrate Melissa and my birthday.

 

We first introduce you to Trish Smith, CEO of Springwell and share a bit about how Trish has turned opportunities into career building experiences and why she hopes you will stop by in person or virtually to say hello to her.

How long have you been working in human services/how did you get into the field?

My work in human services began by chance and grew as I decided to take advantage of opportunities that were presented to me. When I graduated from college with a degree in sociology and education, there were no teaching positions available due to supply exceeding demand. Instead, I accepted a job as an assistant to an education professor and in that role had the opportunity to take graduate courses. After taking some courses in counseling, I decided to transfer and enrolled in a full-time program where I obtained my master’s degree in counseling and human services. My internships consisted of working with sexual assault and domestic violence survivors of all ages, as well as individuals with disabilities in a supportive employment program. These experiences provided me with a solid foundation to begin my career in the ASAP network.

Having grown up and attended college in upstate New York, I was ready for a change after graduate school and decided to move to Boston with my best friend. I immediately got a job as a Protective Services worker at an ASAP and began learning about the vast array of services available to older adults in Massachusetts. I spent 8 years working in the Protective Services program as a PSW, PSS and finally Regional Coordinator. When the state changed its structure and eliminated the Regional Coordinator position, I decided to move back to New York to be closer to my family including my aging grandparents. I took a position as a contractor for New York State Department of Health working on the development of a new Medicaid waiver that would allow older adults and individuals with disabilities to receive services in the community instead of a nursing facility. Ironically, while in New York, I met my now husband who lived in Massachusetts. In 2010, I moved back to Massachusetts and joined Springwell as the first full time Quality Manager. That role led me to becoming COO at Springwell in 2013 and CEO in 2019.

What originally interested you in this work?

I really enjoyed my internships working with sexual assault and domestic violence survivors, and knew it was important to me to help individuals who are in difficult situations. While I joined the ASAP network because of the Protective Services Program, it was in that first position where I learned about all the services available to assist older adults. I was impressed with how Massachusetts is different from other states in that it is dedicated to prioritizing the needs of older adults and became enthusiastic about furthering my career in the ASAP network.

What do you see as the most important elements of your role?

As CEO, I have a diverse set of responsibilities making sure we meet standards, are following various regulations and that we always work in an ethical manner for the well-being of older adults. While these are clearly vital, it is equally important that I make sure that staff have the resources and tools they need to do their job of supporting our consumers.

What is your favorite part of the job?

I absolutely love to see people grow, learn, and develop in their careers. It makes me so happy to see staff thrive as they take on new roles and challenges.

What is one piece of advice you would share with someone who is facing challenges of aging?

Don’t be afraid to ask questions! We are all aging, and we don’t know what it is going to be like as we move through the stages of growing older. The aging process is different for everyone, and everyone has unique needs. One 75-year-old may have very different needs from another 75-year-old. I always encourage people to ask questions and learn about resources before they are needed. It is always more difficult if you wait until there is a crisis before making a plan or having important conversations about care.

What are you most excited about regarding the merger?

I am excited to be able to offer more programs to more people in twenty-two communities because we have more resources available. We have a wider area to recruit volunteers and to provide volunteers to help older adults. We now have an LGBTQIA+ Initiative Coordinator as a resource. We have already achieved some economies of scale at the executive level which allows us to look at how to use those resources in a different manner. Further, with more staff we will have the flexibility to respond to opportunities that come up as well as lessen the impact on others when a vacancy exists.

What is most challenging for you about the merger and how will you address the challenge?

With the growth from the merger and the ongoing safety challenges of COVID, I don’t know many staff members as well as I would like to. While we benefit from more resources with the merger, the growth in size makes it harder to connect with individuals. Part of the way I hope to address this challenge is by meeting with small groups and teams to get to know them and hear what they need. It is important to me that even with the growth, we maintain that personal touch of a small organization.

What is one thing you enjoy doing when you aren’t working?

I love to travel and explore new places. While COVID has slowed down my travel, my goal is to visit all 50 states. I equally love cities and rural exploring. My travels have included some significant road trips including one to Montana with my brother. The last big trip I took pre-COVID started in Kansas City, Missouri and was followed by a week traveling through Iowa, Nebraska and Kansas. While most people I spoke with couldn’t understand why I wanted to spend my vacation in the Midwest, it was a fantastic experience where I met wonderful people and saw some really beautiful parts of our country.

For those at Springwell/BayPath who don’t know you, what is one thing you would like them to know about you?

It is very important to me to know all my colleagues in the organization. I have an open-door policy and truly welcome people to stop by and see me whether it is just to say hello or ask a question that is on your mind. If my door is open, I welcome you to pop in and if my door is closed because I am in a meeting, please call or email so we can connect.