Long term care facility resident sitting with Ombudsman advocate

The Ombudsman volunteer is here when we need her – both residents and staff – and she is worth her weight in gold.

Ombudsman Program

Residents of long-term care facilities need an advocate who is looking out for their rights and interests.


The Ombudsman Program is in place to offer residents of long-term care facilities a way to have their complaints and concerns heard, helping them to feel empowered and ensuring that they live in dignity and respect. Highly trained and supervised volunteers visit a facility at least weekly and are available to hear concerns in confidence, advocate to protect residents’ rights, and provide information and referrals.


Springwell has more than 30 years of experience working with volunteers. Our Ombudsman volunteers are carefully screened, trained, and supervised. They come from all walks of life and include professionals and retirees. Many have been working in the same facility for a number of years and have built a wealth of experience in listening, solving problems, and working with staff and residents for the best possible outcome in times of conflict or concern.


This is a free service.


  • Any long-term care facility resident.
  • Facility must be located in Ashland, Belmont, Brookline, Dover, Framingham, Holliston, Hopkinton, Hudson, Marlborough, Natick, Needham, Newton, Northborough, Sherborn, Southborough, Sudbury, Waltham, Watertown, Wayland, Wellesley, Westborough or Weston.

Springwell is always looking for volunteers for our Ombudsman Program.

Contact Us

Interested in the Ombudsman Program? Call Springwell at (617) 926-4100 Monday through Friday, 9:00 a.m. – 5:00 p.m. and request the Ombudsman Program Manager, or fill out and submit this contact form.

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