Making a Report of Elder Abuse

Springwell’s Protective Services Program covers reports of elder abuse for seniors living in the towns of Ashland, Belmont, Brookline, Dover, Framingham, Holliston, Hopkinton, Natick, Needham, Newton, Sherborn, Sudbury, Waltham, Wayland, Watertown, Wellesley, and Weston. While the reporting systems below can be used for any elder in the commonwealth, only reports in the towns listed above will be assigned to Springwell.

Making a Report of Abuse by Phone

Abuse may be reported 24 hours-a-day, seven-days-a-week by calling the state-wide Elder Abuse toll-free HOTLINE:


(Urgent and non-urgent calls accepted).

The HOTLINE is trained to contact Springwell Protective Service staff on urgent calls that need immediate attention either before the end of the business day and/or during non-business hours.

Making a Non-Urgent Report of Abuse Online

NON-URGENT reports of abuse may be made by using the Elder Abuse Hotline’s secure online form. (The online form is for NON-URGENT REPORTS ONLY. The system is only monitored once per hour during business hours, and only twice per day on weekends and holidays. Urgent reports can be made by phone 24 hours a day – see above).

Mandated Reporter Form

If you are a Mandated Reporter you are required to completed a Mandated Reporter Form and send it to Springwell within 48 hours for verbal reports only. The Mandated Reporter Form is not necessary for reports made through the online reporting system.

The Elder Abuse Mandated Reporter Form is a form developed and maintained by the Executive Office of Elder Affairs. It is required only for Mandated Reporters, and should to be submitted to Springwell within 48 hours of a verbal report of abuse in one of the seventeen towns listed above. The Mandated Reporter Form does not take the place of a verbal report. Springwell is not able to respond to a report until a verbal or online report is received (see above).

Download a copy of the form here.

The form should be mailed to:

Springwell, Attn: PS
307 Waverley Oaks Road, Suite 205
Waltham MA 02452
or faxed to 617-926-9783.