Assisted Living Ombudsman acts as a mediator and advocate for residents and our families. They help us resolve issues on our own, and only intervene on our behalf with our permission.
When a person decides to move into Assisted Living, they need support with certain aspects of their life, but they desire to live as independently as possible. They may need an advocate who is looking out for their rights and interests.
The Assisted Living Ombudsman Program is in place to offer residents and potential residents of assisted living facilities a way to maintain control of their lives just as they did in their former homes. When problems arise, the Assisted Living Ombudsman can step in with the resident’s permission to attempt to resolve the issues at hand. The Assisted Living Ombudsman Program is part of the Commonwealth’s Long-Term Care Ombudsman Program. The Assisted Living Ombudsman Program is designed to provide assisted living residents, their families, and other concerned parties with a vehicle to communicate and resolve their concerns and complaints regarding assisted living residences.
Springwell Ombudsman are carefully screened, trained, and supervised. Many have been working in the same facility for a number of years and have built a wealth of experience in listening, solving problems, and working with staff and residents for the best possible outcome in times of conflict or concern.
Springwell is always looking for volunteers for our Assisted Living Ombudsman Program.
Interested in the Assisted Living Ombudsman Program? Call Springwell at (508) 573-7200 Monday through Friday, 9:00 a.m. – 5:00 p.m. and request the Assisted Living Ombudsman Program Manager, or fill out and submit this contact form.