I have to compliment Mikala for her excellent, professional help. I can’t tell you how kind and patient and hard-working she has been on my behalf, with me living alone and having the issues I have, and dealing with so many stressors I’ve never dealt with in my entire life.

Protecting Elders at Risk of Abuse
In any community, there are seniors who suffer from abuse, financial exploitation or neglect, and there are also seniors who put themselves at risk. Seniors who are being abused, as well as people who are worried about a senior family member, friend or neighbor, need a safe, confidential place to call for help.
OVERVIEW
Springwell’s Protective Services Program is designed to help eliminate or alleviate the abuse or neglect of a senior. Once an allegation is received, a Springwell Protective Services worker investigates the allegation and provides crisis intervention and short term case management if appropriate. Caseworkers work in conjunction with community agencies providing health, mental health, legal, and social services. Support offered may include, but is not limited to: counseling, safety planning, family intervention, homemaker/health aide services, transportation, housing, legal assistance, and advocacy.
WHY SPRINGWELL
Springwell is designated by the Commonwealth of Massachusetts to investigate reports of abuse, neglect, and exploitation of elders and has been in operation since 1977. Our skilled Protective Service Workers are experienced in working with families at risk. The goal of the Protective Services Program is to alleviate or reduce risk of harm to elders.
Have questions about how to report elder abuse?
Contact Us
NOTE: Reports of abuse cannot be made using the online form. You MUST call the phone number provided.
An individual seeking to report abuse or neglect should call the 24/7 Statewide Elder Abuse hotline at 1-800-922-2275.