New System for Reporting Elder Abuse
Beginning July 1st, 2017 the Executive Office of Elder Affairs has centralized the Elder Protective Services abuse reporting system (elder abuse hotline) to a single phone number.
The 24/7 single phone number simplies the process for elder abuse reporting.
All calls (day or night, 7 days a week) should now go directly to the Massachusetts-based call center at 1-800-922-2275, regardless of the location of the reporter or the elder.
While the initial report intake is centralized, all reports will continue to be referred to and handled by local Protective Services Agencies for screening, investigation, and service planning.
To report suspected elder abuse, please call the statewide 24-hour hotline at 1-800-922-2275.
The Following individuals are mandated by law to report elder abuse:
Director of a home health aide agency
Director of a homemaker agency
Director of an assisted living residence
Director of a Council on Aging
Council on Aging outreach workers